Information Professionals Programme




The Information Professionals training programme consists of four webinars and one workshop exploring the challenges of information work within HE careers. The course will cover a range of topics, including diagnostic questioning techniques and how to deal with difficult clients.


The webinars are available for purchase separately. To attend the workshop all 4 webinars must be listened to. We offer package deals for all 4 webinars and the workshop. Use the time between the webinars and the workshop to reflect on what you’ve learnt and bring your thoughts to the workshop. 

For package booking details, please email


Effective diagnostic questioning techniques - webinar



How to deal with difficult clients and requests - webinar



Technology audit - webinar



Digital literacy for Information Professionals - webinar



How to work effectively with students - workshop