Terms and conditions
Accepting an appointment with a Careers Consultant or making a booking on a group session means that you accept the following terms and conditions. If you have any queries about our terms and conditions, please raise these before you book an appointment.
Making an appointment
Payment needs to be taken at the time of booking in order to confirm your appointment. We can make provisional bookings but we can only hold these until the end of the day or we will make the scheduled time available to other customers. We will try to give you your preferred choice of appointment date and time, but this may not be possible.
If you have to re-schedule a booked appointment, you can do so free of charge provided you let us know at least 3 working days beforehand. If you have to change the date or time of a booking with less than 3 working days notice, we will charge an administration fee, see below.
In the unlikely event that we have to re-schedule your appointment (because of staff illness, for example) no administration fee will be charged.
If you re-schedule an appointment and have given less than 3 working days notice but more than 24 hours notice, the rebooking charge is 5% of the original cost of your appointment. If you re-schedule an appointment with less than 24 hours notice, the re-booking charge is 50% of the cost of your appointment.
Cancelling an appointment
If you have to re-schedule a booked appointment, you can do so free of charge provided you let us know at least 3 working days beforehand. If you cancel an appointment and have given less than 3 working days notice but more than 24 hours notice, the charge is 50% of the original cost of your appointment. If you cancel an appointment with less than 24 hours notice we reserve the right to charge you the full cost of the appointment.
We suggest that you aim to arrive at least 10 minutes before the appointment start time. If you know you are going to be delayed, please contact us on 020 7863 6060 as soon as you can.
If you are less than 15 minutes late for a session, we will expect you to take the remainder of the time available and will not refund any part of your fee. Appointments cannot be extended beyond their scheduled finishing time. You may choose to rebook the appointment, but you will have to pay an administration fee (as above).
If you are more than 15 minutes late for an individual coaching session, we will expect you to rebook the appointment for another date. You will have to pay an administration fee (as above).
If you have a complaint about our service, please speak to the Consultancy Administrator in the first instance. Copies of our complaints procedure are available.
All our work with you is confidential. Feedback, reports etc are always provided directly to you and information (other than anonymous statistics) is not made public.
We will store any information that you send us for two years in case you decide to book a follow up session. After this period your details will be removed from our system. If you would like your information to be deleted sooner, please contact the Consultancy Administrator.
We are committed to promoting equality of access and treatment in education, employment, training and guidance, regardless of race, religion, sex, disability, marital status, social class, age or sexual preference. Forms of unlawful direct and indirect discrimination or unequal treatment or unethical behaviour will be challenged. If you have any access requirements, please tell us beforehand so that we may enable you to use our service.